Frequently Asked Questions
Everything you need to know about shopping with Redwood Outdoors
What are your shipping rates and delivery times?
We offer standard shipping on all domestic orders. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer a warranty on your products?
Yes, all Redwood Outdoors products come with a 1-year limited warranty against manufacturing defects. If you experience any issues, please contact our support team with your order number and photos of the defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 2 hours of placement by contacting our customer service team. After this window, the order may have already been dispatched.